Return Policy

 

I gladly accept returns and exchanges (exceptions noted below)

Contact me within 7 days of delivery

Email: Laura@NovauraJewelry.com

Ship items back within 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Earrings, due to sanitary reasons
  • Digital downloads & Gift Cards

Returns and exchange details

  • If you have any concerns, please contact us within 7 days after receiving your order. I will accept refunds and/or exchanges as long as the pieces are in their original condition, have not been worn, and are not custom. If you decide to make a return, your original order amount will be refunded minus the original shipping fee and the return shipping fee.

  • Custom orders are not returnable, but if you do have concerns, please contact us and we will do our best to meet your needs.

  • If your order arrives and you notice a design flaw, please contact us and repairs will be made free of charge.